1. Introduction
Maylar Logistics Ltd respects the privacy of your personal information and is committed to protecting it. We treat all personal data with strict confidentiality and employ robust safeguards to prevent unauthorized access, disclosure, alteration, or destruction.
We will not disclose your information to any third party without your consent, except where required by law, court order, or as outlined in this Privacy Policy. Any personal information provided to Maylar Logistics will be used solely for the purpose of verifying your identity, providing and improving our logistics, transport, and warehousing services, and for other related business purposes.
This may include planning and monitoring Maylar Logistics operations, updating customer records, managing shipments and deliveries, preventing fraud, improving service efficiency, notifying you of updates, and complying with legal or regulatory requirements.
The information collected from you will also help us enhance our services, streamline delivery operations, and improve communication with clients. This Privacy Policy explains our commitment to your privacy, what data we collect, how we use it, and your rights regarding your personal information.
2. Personal Data Disclosure
Maylar Logistics Ltd is bound by data protection laws to maintain confidentiality regarding all personal information shared with us. We will not disclose your data to external parties unless:
- You have given explicit consent;
- We are legally obligated to do so; or
- Disclosure is necessary to deliver our logistics services effectively.
For operational and compliance purposes, your data may be shared with:
- Other branches or subsidiaries within Maylar Logistics Ltd;
- Regulatory or governmental authorities where required;
- Authorized agents, subcontractors, or service providers who assist in delivering logistics, customs, or warehousing services;
- Professional advisers, auditors, or legal representatives bound by confidentiality agreements; and
- Freight partners, transport carriers, or customs agencies for delivery processing.
Where data is transferred outside your home country, Maylar Logistics ensures that all parties handle it securely and in accordance with applicable data protection standards.
3. Processing and Retention of Data
We process and retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy and in compliance with the Data Protection Act and other relevant laws.
We may collect, process, and store personal data from you and related business partners to facilitate logistics, transportation, or warehousing services.
Data will be retained for as long as it is required for business, legal, or regulatory reasons. Typically, personal and shipment-related data is stored for up to 7 years before being securely deleted.
4. Why We Collect Your Data
Your information helps us provide efficient and reliable logistics services. Maylar Logistics collects only information that is relevant and necessary for:
- Processing delivery and shipment requests;
- Providing tracking updates and customer support;
- Complying with customs and transport regulations;
- Internal analysis and operational improvements;
- Fraud prevention and security checks;
- Research, analytics, and route optimization; and
- Informing you about service improvements or new logistics solutions.
When necessary, we may verify your identity or contact details with external data sources to prevent fraud or unauthorized shipments.
5. Third-Party Access to Your Information
We ensure your data remains safe at all times. All employees, contractors, and third parties who have access to your information are bound by confidentiality agreements and this Privacy Policy.
We only share data with trusted partners for the purpose of fulfilling logistics operations—such as freight forwarders, customs agents, or IT service providers—and never for unrelated marketing or financial purposes.
Whenever third parties handle your information, Maylar Logistics requires them to apply strict data protection and security measures.
6. Direct Marketing
We may use your contact details to inform you of new services, delivery solutions, or promotions that may interest you.
You may opt out of marketing communications at any time by contacting us at privacy@maylarlogistics.com or by using the unsubscribe link in our emails.
When necessary, we may contract reputable third-party marketing or communications firms to send information on our behalf. Such parties will be required to comply fully with applicable data protection laws.
7. Your Rights
Under data protection laws, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Erasure: Request deletion of your data when there is no lawful reason for us to retain it.
- Objection: Object to processing for specific reasons, such as direct marketing.
- Restriction: Request suspension of data processing in certain situations.
- Portability: Request transfer of your personal data to another organization.
- Withdrawal of Consent: Withdraw your consent for data processing at any time.
To exercise any of these rights, please contact us at privacy@maylarlogistics.com. We may require proof of identity before fulfilling your request.
8. Internet Communication
To ensure the security of our systems and the integrity of communications, Maylar Logistics Ltd may monitor internet and email traffic to and from our domains. This helps prevent unauthorized activities and protect our infrastructure.
10. Contact Information
Maylar Logistics Ltd
Muthaiga Square, Thika Road
📞 General Enquiries: +254 (725) 539895
📞 Customer Support: +254 (725) 539895
📧 Email: info@maylarlogistics.com
📮 Postal Address: P.O. Box 32180-00200 Nairobi
© 2019–2025 Maylar Logistics Ltd. All rights reserved.